Returns and Exchanges Policy

At Rosebud Jewellery, we strive to ensure you are delighted with your purchase. If you are not completely satisfied, we are here to help with returns and exchanges.

1. Returns

1.1 Eligibility for Returns
To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by a receipt or proof of purchase.

1.2 Return Period
You have 30 days from the date of receipt to return your item for a refund or exchange.

1.3 Non-Returnable Items
The following items cannot be returned:

  • Gift cards
  • Custom or personalised items
  • Items on sale (unless faulty)

1.4 How to Return an Item
To initiate a return, please contact our customer service at [email@example.com] with your order number and details of the product you wish to return. We will provide you with a return shipping address and instructions.

2. Exchanges

2.1 Eligibility for Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email@example.com] with your order number and details of the product.

3. Refunds

3.1 Processing Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

3.2 Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email@example.com].

4. Shipping

4.1 Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

4.2 Damaged or Defective Items
If the item was damaged or defective upon receipt, please contact us immediately at [email@example.com] so we can arrange a return shipping label and process your return or exchange without additional cost to you.

5. Contact Us

If you have any questions about our returns and exchanges policy, please contact us at:

Rosebud Jewellery
Email: [email@example.com]